All totaled, we had over 2,114,055 total pageviews to our website, comprised of approximately 368,538 total visitors, who averaged roughly four pages per visit. Approximately 253,109 of those visits started on the City homepage. From there, residents and visitors navigated their way to our online city services to:
As part of our 2023 transparency effort, we have launched an interactive live view of our website statistics for the public to view, located at LebanonNH.gov/Stats. This is a work in progress, and new information will be added throughout the year. We use website statistics to help inform us about the content people are searching on our website and how to make it more accessible. You can always submit feedback about this process using our Ask LebNH system.
More Public Engagement Statistics
Here are some additional statistics that demonstrate the level of engagement we experienced this year across some of our other online services.
Our Ask LebNH system provides hundreds of answers to frequently asked questions sorted by category. If you can’t find an answer to your question or you have a concern you would like to share, you can use the Ask LebNH request form to submit it. This year we received 71 requests through this system, all answered by a city staff member best suited to the topic. This is a reduction from 2021, when we received 131, and correlates with the implementation of our chatbot that is able to deliver answers to common questions quickly.
In 2021, we introduced our first AI assistant chatbot to assist website visitors in navigating our website and help them quickly find answers to their questions. The Chatbot (pronounced "Chat Bot") is located on the bottom, righthand side of every page on our website and allows you to quickly ask questions and receive answers. The chatbot utilizes artificial intelligence to learn from the questions you ask and improve the answers it provides. In 2022, we had nearly 4,000 people use the chatbot, with a total of 4,427 questions asked. This was an increase from 2021, when the chatbot received 2,870 questions. Our staff monitors the chatbot to review whether our website visitors are able to find the services and information they need.
Our LebConnect service, powered by SeeClickFix, allows residents and visitors to report problems to City staff, such as potholes, trail damage, vandalism, and more. Requests are automatically routed to the staff member or department best suited to address the issue. Those submitting issues can then track the progress of their request, and the public can view it on an interactive map. In 2022, we received 228 requests, with 189 successfully resolved. Some issues are on hold due to seasonal restrictions, third-party scheduling, or further review. The average time it took for staff to respond to requests was under 24 hours, with most issues being closed within 12 days.
Solid Waste Permits
In September 2021, the new Solid Waste digital permitting system went into effect, and 6,500 permits were issued before the close of the year. In 2022, the Solid Waste Facility issued an additional 2,436 residential solid waste permits. Thank you to all our residents and patrons for your continued patience and support!
Our LebAlert system allows our community members to receive up-to-the-minute notifications announcing emergency notices, road closures, public safety news, and more through email, text, and phone. Besides our general alert group, we have groups for LebRec cancellations, ice rink notifications, construction project updates, and more. This year city staff sent out nearly 264 LebAlerts to our subscribers to keep you informed of disruptions to city operations.
Newsflashes are posted by city departments to inform residents of non-emergency news and events happening around the City. Website visitors can subscribe to receive updates via email or text by subscribing at LebanonNH.gov/NotifyMe. This year city staff posted over 330 newsflashes which were collectively viewed 178,344 times! Thanks for staying informed!
LebNews is the City's weekly e-newsletter, usually sent every Thursday to keep our community informed of events and news happening in the City of Lebanon. It consists of a collection of recently posted newsflashes, events, job postings, upcoming meetings, photo of the week, and more. This year we published 52 editions of LebNews. You can subscribe to LebNews and other City communications at LebanonNH.gov/Subscribe.
Conducting city meetings comprises a significant effort by staff and volunteers during the year. To give you a sense of how much work is being done, over 243 agendas were published this year, each representing several hours of planning, discussion, and public engagement. As a reminder, all boards and committee meetings are held in person at Lebanon City Hall with the option for the public to participate in meetings remotely. Learn more by visiting our agenda center at LebanonNH.gov/Agendas. Thank you to all of our board and committee members, as well as staff members, who dedicate themselves to helping Lebanon continue to thrive.
Our LebNH Photo Gallery continues to grow! This year over 130 photos were submitted to our public photo gallery. Thank you! We appreciate the photos you have shared and seeing the places and events you enjoy in our wonderful city. Watch for them highlighted in our public communications and across our website. You can help us continue building a showcase of LebNH Life by submitting your photos at LebanonNH.gov/Photos.
Looking forward to 2023
We have shared a lot of numbers with you which illustrate just some of our public outreach efforts, none of which would be successful without your support. We want you to know that we are here, listening, watching, and actively engaged in discussions about how we can better serve you. We know these pandemic times have affected everyone, and we greatly appreciate your patience and support as we strive to make Lebanon the very best place to live, work, and play. Keep your ideas coming through our Ask LebNH system and other venues.
All of us wish you the happiest, healthiest New Year!